Managing Messaging and Live Chat

Support Cloud’s messaging tools help you connect with customers in real time across multiple channels including your website, mobile app, and social platforms. 💬

📲 Supported Channels

• Website widget for desktop and mobile
• Mobile SDK for in-app messaging (iOS/Android)
• Social channels like Facebook Messenger and WhatsApp

💬 Features

• Rich text, attachments, quick replies
• Typing indicators and read receipts
• Bot handoff to human agents

🔧 Setup Overview

1. Go to Admin > Messaging
2. Customize greeting, widget colors, and position
3. Enable channels and test with live preview

🧯 Troubleshooting

• Chat not appearing? Check widget placement and browser console for errors
• Delayed messages? Ensure your network/firewall is not blocking real-time traffic