Hello, how can we help you?

Locked out? Don't worry—it happens to the best of us. Whether you’ve forgotten your password or just want to update it for security reasons, getting back into your account is a straightforward process.

If You Are Locked Out

If you can't remember your password, follow these steps to trigger a reset:

1. Go to the Login Page: Navigate to the sign-in screen of the application.

2. Select "Forgot Password?": This link is typically located just below the password entry field.

3. Enter Your Email: Provide the email address associated with your account.

4. Check Your Inbox: We will send a password reset link to that email.

   • Tip: If you don't see it within 5 minutes, check your Spam or Promotions folders.

5. Click the Link: Follow the instructions in the email to create a new, secure password.

If You Still Have Access (Changing Your Password)

If you know your current password but want to change it:

• Log in and go to Account Settings.

• Select the Security or Password tab.

• Enter your Current Password first (to verify it's you).

• Enter and confirm your New Password.

• Click Save Changes.

Common Troubleshooting Tips

If you aren't receiving the reset email or the link isn't working, try these quick fixes:

Security Best Practices

To keep your account safe in the future, we recommend:

• Using a password manager to generate and store complex passwords.

• Enabling Two-Factor Authentication (2FA) in your settings.

• Avoiding passwords that include personal info like your birthday or pet's name.

Note: Our support team will never ask you for your password over email or phone. If someone asks for it, please report it to our security team immediately.

Still need help?

If you no longer have access to the email address on file, please contact our support team directly for manual identity verification.