Using the New SLA Monitoring Dashboard

We’ve launched a new SLA Monitoring Dashboard to give admins real-time visibility into response and resolution compliance. 📉

📊 Dashboard Highlights

• Live SLA countdown timers per ticket
• Group and agent-level breach tracking
• Daily summaries with SLA trends over time

🔧 How to Enable It

1. Go to Admin > Dashboards
2. Click SLA Monitoring
3. Use filters to drill down by team, time period, or ticket type

🧯 Troubleshooting

• Data not showing? Confirm SLA policies are enabled in your workflows
• Metrics don’t match? SLA dashboards use hourly refresh intervals